FAQ
Frequently Asked Questions.
Shipping & Delivery
What shipping method do you offer?
What shipping method do you offer?
We offer tracked shipping on all orders, so you can follow your package every step of the way. Tracking details will be provided via email once your order has shipped.
How long does it take to process my order?
How long does it take to process my order?
Orders are typically processed and shipped within 1 business day after purchase, excluding weekends and holidays. During peak periods or promotions, processing times may be slightly longer.
How long will it take to receive my order?
How long will it take to receive my order?
You can expect to receive your package between 5-8 business days.
How much does shipping cost?
How much does shipping cost?
We charged a flat rate of $5 USD. Additionally, we offer free tracked shipping on all orders over $80 USD.
Return & Refund
What is your return policy?
What is your return policy?
We offer a 30-day return policy on all orders. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a refund. The product must be unused and in its original packaging.
My order arrived damaged. What should I do?
My order arrived damaged. What should I do?
If your order arrives damaged, please contact us immediately with photos of the damage. We’ll assist you with a replacement or refund.
How do I start a return?
How do I start a return?
To initiate a return, please contact us with your order number and reason for the return. Our team will guide you through the process and provide the necessary instructions.
Are there any return shipping fees?
Are there any return shipping fees?
Return shipping costs are the responsibility of the customer unless the product arrived damaged, defective, or incorrect. In such cases, we will cover the return shipping costs.
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
- Google Pay
Is my payment information secure?
Is my payment information secure?
Yes, your payment information is 100% secure. We use SSL encryption and trusted payment processors to ensure all transactions are safe and protected.
What should I do if my payment fails?
What should I do if my payment fails?
If your payment fails, please:
- Check that your card details or payment information are entered correctly.
- Ensure your card or payment method has sufficient funds.
- Contact your bank to check for any restrictions.
If the issue persists, contact our support team for assistance.
Do you offer installment payment options?
Do you offer installment payment options?
Yes! We offer Afterpay. This allows you to spread the cost over multiple payments with no extra fees.
Customer Support
Do you offer a warranty?
Do you offer a warranty?
We stand by the quality of our products. If you encounter any issues, please contact us within 30 days for assistance or replacement.
What is your return policy?
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. Visit our website or contact support for instructions.
How do I contact customer support?
How do I contact customer support?
You can reach us via email or through our website. We’re happy to help with any questions or concerns!
Can I request a refund if I cancel my order?
Can I request a refund if I cancel my order?
Yes, if you cancel your order before it is shipped, you will receive a full refund. Refunds are processed back to your original payment method. Please contact us as soon as possible.