FAQ

Frequently Asked Questions.

Shipping & Delivery

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Return & Refund

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Payments

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What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay
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Is my payment information secure?

Yes, your payment information is 100% secure. We use SSL encryption and trusted payment processors to ensure all transactions are safe and protected.

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What should I do if my payment fails?

If your payment fails, please:

  • Check that your card details or payment information are entered correctly.
  • Ensure your card or payment method has sufficient funds.
  • Contact your bank to check for any restrictions.
    If the issue persists, contact our support team for assistance.
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Do you offer installment payment options?

Yes! We offer Afterpay. This allows you to spread the cost over multiple payments with no extra fees.

Customer Support

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Do you offer a warranty?

We stand by the quality of our products. If you encounter any issues, please contact us within 30 days for assistance or replacement.

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What is your return policy?

We offer a 30-day return policy for unused products in their original packaging. Visit our website or contact support for instructions.

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How do I contact customer support?

You can reach us via email or through our website. We’re happy to help with any questions or concerns!

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Can I request a refund if I cancel my order?

Yes, if you cancel your order before it is shipped, you will receive a full refund. Refunds are processed back to your original payment method. Please contact us as soon as possible.